Luca

“I help our German customers quickly and clearly—always with customer satisfaction as the top priority.”

Hi, I'm Luca and I work as Sales & Support Staff at Vehgro. I live in Germany, close to the border, and I happily cross it to work for this great company. I fit in at VehGro because I get a lot of energy from customer contact and providing good service.

Luca

Sales & Support

Helping German customers from request to solution

On an average workday I am mainly busy processing incoming emails. I handle orders, quotations and requests and ensure everything is properly followed up. I also handle complaints so that customer satisfaction remains high. Depending on what is needed, I arrange the correct documents and certificates and ensure they are submitted correctly. I make the difference by communicating in a friendly and clear manner and by handling questions quickly and reliably. I like to work in a structured way so that customers know what to expect.

Customer-focused Structured

Collaboration

Short lines, open consultation

I work in a young and dynamic team where I immediately felt at home. We help each other and tackle challenges together, in an open and collegial way. Within the team we prefer to discuss agreements verbally so that we can switch quickly. I like to coordinate important customer matters by phone, while most customer contact takes place in writing. Colleagues and customers can rely on me because I am patient, keep my promises and always try to find the best solution—without losing sight of the company's goals.

Communicative Loyal

Growth & Balance

Contributing to expansion while continuing to learn

I am proud that I can support our team in German and thus contribute to further expansion in the German-speaking market. I also appreciate being able to think along about process improvements that further increase customer satisfaction. In the coming period I want to dive deeper into our products. I also want to broaden my knowledge by working internationally and increasingly having more contact with English-speaking customers—which I have just started. Outside of work I am crazy about music. I also enjoy football and fitness, and I spend a lot of time with friends and family. That way I maintain a nice balance between work, hobbies and life outside of work.

Eager to learn Reliable