Luca

“I help our German customers quickly and clearly—always with customer satisfaction as the priority.”

Hi, I’m Luca and I work as Sales & Support at Vehgro. I live in Germany, close to the border, and I like crossing it to work for this great company. At VehGro I feel at home because I get a lot of energy from customer contact and good service.

Luca

Sales & Support

Helping German customers from inquiry to solution

On a typical workday I’m mainly busy processing incoming emails. I handle orders, quotes and requests and ensure everything is properly followed up. I also handle complaints so that customer satisfaction remains high. Depending on what’s needed, I arrange the correct documents and certificates and ensure they are delivered correctly. I make a difference by communicating politely and clearly and by handling questions quickly and reliably. I like to work in a structured way so customers know what to expect.

Customer-focused Structured

Collaboration

Short lines, open consultation

I work in a young and dynamic team where I felt at home right away. We help each other and tackle challenges together in an open and collegial way. Within the team we prefer to discuss agreements verbally so we can switch quickly. I like to coordinate important customer matters by phone, while most customer contact runs in writing. Colleagues and customers can rely on me because I am patient, keep appointments and always try to find the best solution—without losing sight of the company’s goals.

Communicative Loyal

Growth & Balance

Helping build expansion and keep learning

I’m proud that I can support our team in German and thus contribute to further expansion in the German-speaking market. I also appreciate that I can think along about process improvements that further increase customer satisfaction. In the coming period I want to dive deeper into our products. In addition, I want to broaden my knowledge by working internationally and having more contact with English-speaking customers—which I’ve just started doing. Outside of work I love music. I also enjoy football and fitness, and I spend a lot of time with friends and family. That way I maintain a nice balance between work, hobbies and life outside of work.

Curious Reliable

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