Shipping & Delivery

Do you have a question about shipping? We have already listed the frequently asked questions below! For further questions, you can reach us between 08.30 to 17.00 to help you! (8am - 5pm)

When will my order be delivered?
Netherlands If you place an order before 5 pm on a working day, we will ship the package the same day. This means that your order will usually be delivered the next working day. Belgium & Germany If you place ...
I have not received my order, what now?
First, check the Track & Trace code in your mailbox, Does this code show that your order is delivered but you have not received it? Then click here to contact us 
What is the expected delivery time?
We will do our utmost to deliver your order as soon as possible. The Track & Trace code you receive gives an estimated time of delivery. You can find the Track & Trace code in your mailbox. We do everything we can to deliver your order as soon...
What delivery options can I choose?
We can ship globally, click here to find information about tariffs and shipping times.
Is an order delivered for free?
Shipping costs differ per country. Click here to see the current shipment rates.
What is a Track & Trace code?
The carrier gives each parcel its own code. With this code, you can see where the parcel is and when it will be delivered. The Track & Trace code can be found in your mailbox. Have you placed an order today but haven't received a Track & Trace...
Costs and rights for delivery outside the EU
What are import duties? Import duties are also called "customs duties" and these are taxes charged on imported goods. This does not apply to countries that are members of the European Union (free movement of goods). The goods are subject to an import...
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